ISO 9001:2015 Quality Management Implementation
A well-implemented quality system will ensure continual growth within an organisation. Critical analysis, process maps and actions to address organisational expectations are critical in the monitoring and evaluation of the organisations’ well being. With the new International standard, ISO 9001:2015, the emphasis being placed on areas such as “context of the organisation.” Organisations do not operate as a single entity and there are interested parties who have needs and expectations of your organisation. These interested parties all have an impact on the well-being of your organisation. Interested parties include internal and external influences such as procurement, suppliers, customers, trade unions, political climate etc.
The quality scope gives interested parties an immediate view of the services delivered by your organisation. Furthermore, the quality scope is normally recorded on an ISO certificate and is a one, two-line sentence or summary of services provided by your organisation. It is important that interested parties be able to view your organisation’s area of expertise at a glance.
With the new ISO 9001:2015 standard, leadership is critical to ensure buy-in from the rest of the organisation. Therefore, strategic quality meetings with top management are imperative to review current quality matters and improvement initiatives. These meetings are referred to as management reviews and show leadership and commitment from management. Regular internal audits are mandatory to test the organisational adherence to procedural and documented requirements.
All organisations are in business due to their customers and as a result must be customer focused. The quality policy states how an organisation intends to be customer focused and ensures commitment to quality initiatives and standards. Communicating the quality policy is very important to enable the entire organisation to be quality orientated.
Risk as Opportunity
Planning risk and opportunities are essential to identify risk and opportunities. Risk is not always a bad thing. Any organisation must be able to take a risk for an opportunity to present itself. Therefore, quality objectives must be set with clear responsibilities and time frames recorded. This is to ensure objectives are met and targets realised.
Operations Planning and Control
Furthermore, it is important to have a quality focus when it comes to operations planning and control. The focus of operations planning is on customer communication, control of internal and external products and services, type and extent of control, identification and traceability, determination and review of requirements for products and services, control of changes, control of nonconforming outputs.
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