Article by Marga Kruger
This article deals with quality risk opportunities. Often clients do no focus enough on quality risk and assessment when doing quality certification audits. The ISO standard does not prescribe how risk should be addressed during the ISO audits. To be successful risk needs to be addressed and opportunities identified. Risk is a necessary occurrence in business, and without risk, no organisation would have been founded.
Quality risk strategies
The foresight of people willing to identify opportunity and mitigate adverse risk is essential when considering quality risk strategies. The quality risk assessment should be used as a management tool for decisions made during uncertainty. Strategic planning should be done annually to reduce the risk in decision making. Therefore as an organisation, your risk management tool should be able to determine and give assurance to the QMS (Quality Management System) is performing as intended.
When focusing on quality risk controls, organisations should focus on performance and process improvement to optimise and ensure business growth in a challenging world economy. Risk is no longer evident when looking at international trends and markets. Firm policy and procedural controls embedded in the entire organisation will lead to success and objective achievement. Vision to look at broader implications of decisions made will impact future performance. Note, forecasts are often wrong, and by narrowing and elimination incorrect risk assessment and forecasts, the gap between variances will decrease.
The importance of a good quality risk strategic plan is undisputed as all decisions are based on the long term strategies. Therefore a sound strategic plan must be incorporated with a robust quality system. Quality risk decisions and the identification of opportunity should be part of your planning for acceptable quality or quality levels expected by your clients. Planning should be done in such a way that it supports the achievement of quality objectives including scheduling of internal audits, surveillance audit and certification audits.
Types of quality risk planning are classified as either qualitative or quantitative, depending on the extent to which statistical techniques are used. Qualitative is based on subject matter expert opinions, and there are ordinarily formal procedures for strategic planning based on this opinion. Delphi-style methods obtain a consensus of options from subject matter experts.
In conclusion, there are numerous approaches to business and has been studied and proven methods identified. Sufficient planning and organisational objectives are key to the successful management and growth of an organisation.
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